5-Piece Matcha Tool Set

At Our Matcha Place, we will do everything we can to help ensure your 100% satisfaction. Most issues can be resolved by contacting our team at contact@ourmatchaplace.com.

We stand behind a 30-day money-back guarantee on our products.  The 30-day period is calculated from the calendar date that a shipping label is generated for your order and not from the time of delivery. 

Only unopened products are eligible for return.  Once we receive the item(s) back, we will process the appropriate refund.

Conditions of Return

To be eligible for a return, your item(s) must be unopened and in new condition. Your return must also be in the original packaging and include a receipt or proof of purchase. 

Only regularly priced items at the time of purchase may be refunded.

Sale, promotional, or discounted items are not eligible for returns. 

Shipping of Return

To return your product, first ensure the retrun falls within the guidelines above. 

Next, notify us of the intent to return via contact@ourmatchaplace.com.  We will confirm eligibility for renewal at which point you may ship the item back. 

Provide us a tracking number to follow the return process.

The return address is: Our Matcha Place, 42072 5th St., Unit. 105, Temecula, CA 92590, USA

Return shipping costs are the customer's responsability.  Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping cannot be reimbursed.  You may choose to insure the return package. Our Matcha Place is not responsible for any postage, service fees, insurance fees, or otherwise in the process of returning an item.

Once we receive a qualified return, a $5.00 or 15% return processing fee (whichever is greater) will be deducted from the eligible refund. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven days.

If you haven’t received a refund yet, check with your credit card or bank to see if there is a refund waiting to be posted. If you still have not received your refund yet and it has been longer than 30 days, contact us at contact@ourmatchaplace.com.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@ourmatchaplace.com and send the defective or damaged item to:  Our Matcha Place, 42072 5th St., Unit. 105, Temecula, CA 92590, USA

Items Lost, Stolen, or International Orders

In the event that an item is lost or stolen during or after shipment, Our Matcha Place is not responsible for replacing the order. 

If the items have been verified to have been delivered via tracking number Our Matcha Place is not responsible for replacing items.

Unfortunately, such policies have had to be put into place because of instances where we replaced stolen items, only to find out later that the original items had been delivered to the customers after all.

In the case of orders with a non-U.S. or non-U.S.-Territory shipping address, "international orders", we are relieved of any and all liabilities at the first point where a postal carrier tracking shows or implies package with a location outside of the United States.  It is explicitly assumed that if a package gets stuck, lost, or similar, in transit, whether the last scan implies within or outside of the United States, that the package will be assumed outside of the United States, and thus not our responsibility.

We also expressly decline liability for payments owed for customs, taxes, duties, and any other entry, or similar, "customs fees" charges assessed by the country of destination, or associated carrier-charges, including but not limited to brokerage.

International orders may be shipped as Delivery-Duties-Unpaid (DDU), and in any case it is the responsibility of the addressed-recipient to accept and pay any charges, including but not limited to customs fees, which are assessed; it is otherwise agreed that the addressed-recipient will abandon the package.

We will not pay any customs fees, whether directly nor as a credit nor refund. We will not refund any value of an international order for any reason once evidenced or implied being outside the U.S., such as in the case that the recipient declines customs fee payment(s). At our sole discretion, we may pay customs fees on recipient's behalf, as a right, but not an obligation.

Free Shipping on orders of $89 or more